1. Cancellation Policy:
We made it transparent and clear to avoid any misunderstanding on the part of any refund and cancellation issues between passenger and Air Ticket Services, we are presenting this cancellation policy that is applicable on the bookings made with us.
As we all know some times unavoidable circumstances occur and changes/cancellation of the flight booking required. So to take it in consideration we have to follow the respective airline’s, hotel’s, supplier’s guideline for rescheduling /cancellation of your booking made with us. Also, we are obligated to charge the cancellation fees as per the cancellation policy below:
1.1 Cancellation Fees:
– We usually follow the airline guidelines In case of cancellation/date change of flight tickets so respective airline’s cancellation policy for cancellation fees will apply as well.
1.2 Cancellation Process:
– All cancellation requests must be made in writing via email or through our customer service. – The cancellation date will be based on the date the request is received by the agency during business hours (Monday to Friday, 9 AM to 5 PM local time).
1.3 Important
All the bookings done by Air Ticket Services are non-refundable generally unless specifically explained. Any changes, transfers, or cancellation in relation to airfare, or Tour packages (flight + hotel) that affects the booked flight(s), will incur any charges up to the price of the air tickets or the package booked. All the cancellations requests must be done over the phone call only.
2. Refund Policy:
2.1 Refund Eligibility:
– Refunds will be processed for eligible cancellations as per the cancellation policy outlined above. – No refunds will be provided for services not utilized once the trip has commenced.
2.2 Refund Processing Time:
– Refunds, if applicable, will be processed within 30 days of receiving a valid cancellation request.
3. Exceptional Circumstances:
3.1 Force Majeure:
– In the event of unforeseen circumstances such as natural disasters, political unrest, or any force majeure events, the cancellation and refund policies may be subject to change.
4. Amendment Policy:
4.1 Amendment Fees:
– Amendments to bookings may be permitted subject to availability and may incur additional charges. Contact our customer service for amendment requests.
4.2 Amendment Process:
– All amendment requests must be made in writing via email or through our customer service. – Amendments are subject to availability and may result in additional fees depending on the change requested.
5. Contact Information:
For any inquiries, cancellations, or amendments, please contact our customer service team at [Provide contact details].
Note: This policy is a generic example and can be customized to suit the specific terms and conditions of the travel agency.
